Terms and conditions for our bouncy castle and inflatable hire service
- Please note: It is the hirers responsibility to check the space required for their chosen inflatable and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each inflatable description. On delivery, if the inflatable will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the inflatable does not fit. All required sizes are clearly shown on each description.
- Please ensure that all access is completely cleared as blocked access points or cluttered access points become a trip risk to our team.Our inflatables are heavy and could cause serious damage should they fall on someone whilst rolled up.
- Please ensure that any animal faeces has been cleared from the entire garden. With the greatest respect we do not want such things on our inflatables nor would our staff like to tread in it whilst setting up.
- Please cut grass at least a week prior to your booking
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If power is not available on the day for whatever reason full payment will still be taken. If you require generators, petrol blowers or extra extensions leads these can be supplied with prior arrangement. Each inflatable requires one suitable plug socket, either a 13amp household plug or a 16amp cee form socket. The fans to inflate the inflatables run at 1.1kw and take approximately 2.5kw for initial start up. If supplying your own generator please ensure you have checked it is suitable for the required power needed.
Please note: Safety is our number 1 priority at all times. We reserve the right to refuse a hire for any reason if we feel health and safety law will be breached in any way. Our staff are fully trained in the safe use of inflatables and their say is final.
The weather plays a large factor in outdoor hires, in certain circumstances we may need to cancel a hire on the day due to bad weather ie. extreme rain or wind.
- Each unit has an age limit. Please ensure nobody over the age or user height uses the equipment.
- If you have made a booking for a wedding we require FULL payment 7 days in advance and we will post you a disclaimer form to complete and sign and return back to us prior to your date to take one less worry away for your special day.
- If your booking is outdoors and bad weather conditions occur (high winds, heavy rain) we may need to cancel your booking due to health and safety risks, if this is the case your booking fee can be transferred to another date within 12 months.
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Strictly No party poppers, No food or drink, No Pens, No shoes, No glitter, No chewing gum, No face paints, No silly string No sharp objects, allowed on, or near the Bouncy Castles or Inflatable Games as these can all damage or mark the inflatable. If this is the case you will be charged for any repairs or cleaning or even replacement of any equipment damaged.
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No person(s) who are visibly intoxicated through alcohol, drugs or any other intoxicating substance shall be permitted to use any equipment.
- Our latest collection is 7pm, if your party finishes past this time there is a extra charge of £40 up to 9pm. Overnight is available for £50 extra. This means your inflatable can be kept for overnight only (not the next day) the area must be a safe and secure and the inflatable must be available for collection the next morning in some cases between 7am - 8am if the inflatable is booked out for the next day you will be required to re inflate by 8am to visually inspect with our member of staff and the dry the damp off. The delivery driver will usually arrange a collection time, but in some cases we will inform you of an early collection by phone or text when we confirm your booking.
- Betchley’s Bouncy Castles staff will not tolerate any verbal or physical abuse whilst they deliver or collect the equipment, and can refuse the booking or blacklist any future bookings if this is the case.
- Betchley’s Bouncy Castles have the right to refuse or cancel any booking for reasons such as weather conditions, heavy rain and strong winds, unsafe garden, muddy conditions, slope on garden, none appropriate surface, not enough space etc.
- We do not ask for a deposit, but we do hope you respect and take care of our equipment whilst on hire as it was your own, Please ensure its in the same clean condition when we collect as it was when we delivered the equipment, you will be held liable to pay for any cleaning charge of a minimum of £20 if this is not the case.
- We have no control over the weather, we give all customer's a choice on the day if they want to go ahead with there booking during wet or rainy day's, if you decide to go ahead on the day 100% payment must be paid.
- Cancellation of your inflatable or bouncy castle hire, Your booking fee that we request is non refundable if you cancel but it can be transferred to a later date within 12 months of your original booking. We accept cancellation of up to 48 Hrs before hire any time after this you will receive an invoice for 50% of the hire charge or if its on the day there is an invoice raised of 100% of the booking price.
- Any refund requests about your set up or issue with your product must be made within 12 hours of your product being delivered. After this time you agree you were happy with the product.
- As we always put safety first, we have the right to cancel any booking due to any adverse weather warnings including winds with gusts up to 24MPH, during the time of your booking.
- The Inflatable Games or Bouncy Castles must be supervised by an adult at all times (Betchley’s Bouncy Castles Cannot be held liable for accidents or injury's accrued during the time of hire)
- You the hirer is responsible for all the equipment hired and is liable for any loss or damage to the equipment, This includes overnight hires.
- Strictly No footwear, buckles, jewelry, glasses or other sharp objects to be worn on the inflatable(s) or Bouncy castle(s).
- Do not use in adverse weather conditions, (Heavy rain or Strong gusting winds above 24MPH). Any concerns please switch off and call us to advise on 07738630983 or 07368823316
- During light rain showers, Bouncy Castles or Inflatable Games must be dried off with a towel before each use (do not use in wet conditions as can get very slippy and dangerous).
- When in use, never cover the blower fan, the blower fan is waterproof and works by pulling air in via a fan, if covered this will cause the blower to overheat and fail. (During hot day's turn off Blower to allow to cool, saving it to overheat and fail)
- Do not allow children to play near the electric/petrol blower fan, Which is usually sited at the rear of the inflatable.
- Never switch the inflatable on/off when kids are still on the inflatable(s) or bouncy castle(s).
- Never stand or jump from the top of the inflatable slide, always go down feet first and always wait until it is clear below.
- Never play on a deflated or partially inflated inflatable.
- Never move or re-position the inflatable(s) or Bouncy Castles. Our staff are fully trained to set up our equipment safely and take digital photographs.
- Children should be of similar age and statue. Depending on the size of the inflatable(s) or bouncy castle(s) the supervisor should monitor the amount of children allowed per session.
- We advise for safety reasons that the inflatable(s) or bouncy castle(s) are not used by over 15years old, Strictly No Adults allowed. Unless the bouncy castle is hired for adult use only. But never allow children and adults to use the equipment at the same time.
- Do not allow anyone to bounce on the step/apron.
- By signing this disclaimer you agree to allow us to access your property to collect our equipment.
Please note all person(s) using the inflatable(s) Slides(s) or bouncy castle(s) Do so at their own risk and Betchley’s Bouncy Castles cannot be held responsible for any injury caused during the period of hire.
We have public liability insurance cover of £5,000,000 on all our equipment and can supply certificate upon request.